Privacy Policy
Last updated: October 31, 2026
RM Assistants LLC ("RM Assistants," "we," "us") provides AI employees that answer phone calls for small businesses. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- From our website: if you book a demo, the details you enter in the booking form (name, email, phone, and any notes). The booking calendar is provided by Google.
- From people who contact us: what you send us by email or phone.
- From calls our AI employees answer for our clients: the caller's phone number, what the caller says (call audio, transcript, and summary), and details the caller gives, such as name, company, and callback number. Calls may be recorded.
- For text notifications: the mobile numbers of our clients' staff who agree to receive call notifications by text, and records of their consent and opt-out requests.
How we use information
- To answer calls on behalf of our clients and deliver call messages and summaries to them by email and text.
- To send text notifications to people who have agreed to receive them.
- To schedule demos, respond to inquiries, and provide and improve our service.
- To meet legal obligations and protect our rights.
How we share information
We do not sell personal information. We share it only:
- with the client business whose phone line you called, so they can respond to you;
- with service providers that run our service for us (for example, our voice-AI platform, phone and text-messaging carriers, email, and website hosting), only as needed to provide it;
- when required by law or to protect rights and safety.
Text messaging (SMS)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with, sold, or rented to any third party. This excludes only the service providers and carriers that deliver the messages. See our SMS Terms.
Data retention and security
We keep information only as long as needed for the purposes above or as our client agreements and the law require, and we use reasonable safeguards to protect it. No system is perfectly secure.
Your choices
You can reply STOP to any text to stop receiving texts. To ask what information we hold about you, or to correct or delete it, email us. If you called one of our clients, you can also contact that business directly.
Children
Our service is meant for businesses and is not directed to children under 13.
Changes
We may update this policy. The date at the top shows the latest version.
Contact
RM Assistants LLC, 1600 Tigertail Ave, Miami, FL 33133 · lucasromero@rmassistants.com